1) Select your desired package set through our website and pick a date & time. 2) Fill out the client event questionnaire to request a booking appointment. 3) We will reach out to you to confirm the details of the event. 4.) Pay the balance on the selected service & security deposit and sign the rental agreement waiver to secure your booking.

Inquiries can be made by emailing us at Seattle@HappyPlaysPartyRental.com. In the email, please include the date & time of the event, venue location, and we will reply as soon as possible. You can also call or text us at 206-889-3408.

We want to provide our customers with maximum flexibility. Rest assured, you can cancel anytime up until 10 days prior to event time, and your full payment will be refunded. Booking charge will not be returned on cancellations notified less than 10 days prior to event date, however any additional fees paid to Happy Plays Party Rental will be reimbursed. As courtesy, we do ask you let us know as soon as possible. If you already booked a reservation and you need to cancel, please email Seattle@HappyPlaysPartyRental.com or call/text 206-889-3408 right away. Your payment will be refunded after the cancellation has been processed.

We offer free delivery on orders over $500 and to areas located within a 30-mile distance from zip code 98040 (Mercer Island, WA). Locations outside of 30 miles radius will have a delivery fee, dependent on the address. Each additional mile outside the 30-mile free shipping zone is $3.00 per mile, calculated starting from 98040 (Mercer Island) as directed from Google maps. Ferry fares and tolls incur additional charges. We serve the greater Seattle area, including Seattle, Bellevue, Redmond, Tacoma, Everett, and more. If you’re unsure of the service to your area, feel free to call/text 206-889-3408 or email Seattle@HappyPlaysPartyRental.com for any inquiries. Additional delivery fees may apply for delivery complications, such as via stairs or to venues located at long distances from the loading zone, including parks, large estates, etc.

No, you do NOT need to set up the equipment. We will deliver, set up, and pick up the play equipment. The setup and removal of the equipment will take about 45-60 minutes, depending on the package; The time to setup is not included in your booked hours, so you’ll have the full duration for playtime! Do ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee.

We typically arrive 1-3 hours prior to the start of your reservation for set up.

Depending on the schedule for the day, we will confirm delivery timing the week of your party. It's important to let us know if your venue has a time frame for set up or if there’s a time restriction to clear out equipment.

The pricing of each play set includes the standard 3-hours rental. No refunds or exchanges will be given if you’ve used less than your selected time period.

We strive to maintain a safe environment for users of our equipment through policies, set up conditions, and quality materials. It is important to note that it is the hosts’ obligation and duty to ensure that there is responsible and suitable adult supervision of the equipment rentals and the safety of those who are using it, at all times. Please consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. Equipment are suitable and limited to kids within an age, weight, and height capacity. A liability waiver form will need to be signed prior to the start of the event.

If our equipment are damaged due to negligence or preventable circumstances, lost, or unreturned, a charge will be incurred and applied from the security deposit, including any cleaning fees. The general rules are listed in the section below to ensure your safety, the sanitation well being of others, and the integrity of our equipment. All ball pit balls are to be back inside the ball pit by the time of pick up, or an additional cleaning fee may be added.

Our goal is to create a fun yet safe experience for all of our little ones and following these rules help enable that.

• The soft play equipment is recommended for children ages 6 months to 5 years old, and the bounce house is great for children at least 3 years old. Standard bounce house has a maximum individual weight limit of 65 lbs. and a combined weight limit of 350 lbs.

• No food, drinks, candy, or chewing gum allowed in the play area or on the equipment.

• No shoes or heels are to be worn on the on the designated play area. Socks or barefoot only. The equipment is used by fellow young children. We ask that you consider sanitation on behalf of other kids.

• No face paint, slime, chalk, markers, crayons, paint, Play-Doh, and any other staining items.

• No sharp objects allowed in the play area, such as keys, pens, pencils, sharp nails, knives, jewelry, etc. Damage from any of these can result in the loss of the security deposit.

• No Confetti, glitter, or sand in the play area or on the equipment.. A cleaning fee may apply if confetti, glitter or sand is found.

• No overcrowding, no wrestling.

• No pets or animals allowed in the play area.

• No water balloons, water guns, water sprinklers, and other water activities in the play area.

• Play equipment must not be moved once set up.

• Adult supervision required at all times.

A security deposit of 50% or $500, whichever is greater, is required 10 days prior to the event date. The deposit is held as a guarantee against any damages, losses, stained, or unreturned rental items. It will be fully refunded, less any applicable charges for damages or missing items, once all rental items are inspected and determined to be in the same condition as when they were delivered or picked up, with the exception of normal wear-and-tear. This security deposit will be returned to you within 14 days after all rental equipment is returned.

If the weather is forecasting for heavy rain, snow, or strong winds, the equipment will not be set up outdoors, as it will become slippery and unsafe. An alternate indoor location will need to be provided as substitution. A credit for a future reservation will be offered should the weather cause a cancellation and no alternative indoor location has been arranged.

Yes. You will need to contact the park in advance to determine permit or license requirements in order to set up. A tarp will be provided to be laid underneath outdoor play set. Please make sure the ground is flat, well drained, and clear from debris. We do not set up on dirt or sand. Outdoor set up will require a shaded area or a suitable cover in the form of a canopy tent, as the equipment will get hot in direct sunlight. Depending on availability, we can provide a canopy tent rental for an additional $200 for the standard 3-hour rental. Additional delivery fees may apply for delivery complications, such as via stairs or to venues located at long distances from the loading zone, including parks, large estates, etc.